99ld Privacy Policy

1. Introduction

99ld ("we", "our", or "the platform") provides a trusted online betting and casino service for users in Bangladesh. Protecting your privacy is one of our highest priorities. This Privacy Policy ("Policy") describes how 99ld collects, stores, uses, and discloses your personal information.

By using this website or registering for our services, you are considered to have given your consent to the terms of this Policy. We recommend that you read this Policy carefully. If you disagree with any part of this Policy, please refrain from using our services.

This Policy applies together with our Terms and Conditions and Responsible Gaming policy.

2. What Information We Collect

We collect various types of information when you create and manage an account at 99ld. This information is necessary to provide you with a safe and seamless service.

2.1 Information You Provide Directly

Information you provide to us directly may include:

• Full name and contact details (email address, phone number)
• Date of birth (for age verification — the platform is for users aged 21+ only)
• Address and national identity card details
• Financial transaction details — related to bKash, Nagad, Rocket, or bank transfers
• Information provided when contacting our support team

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identification details
• Browser type, operating system, and device model
• Pages visited, session duration, and click data
• Data collected through cookies and similar tracking technologies
• Login times and activity history

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third-party sources for the purpose of identity verification or fraud prevention. This process is always conducted within the limits of applicable law.

3. Purpose of Using Your Information

99ld uses your information only for defined and legitimate purposes. We process your information for the following reasons:

• Account management: To create, verify, and keep your account secure.
• Financial transactions: To process deposits and withdrawals safely.
• Customer support: To help resolve your questions and issues.
• Fraud prevention: To prevent unauthorized activity, money laundering, and fraud.
• Age verification: To confirm that the user is over 21 years of age.
• Platform improvement: To improve the quality of our service and user experience.
• Legal obligations: To meet applicable legal and regulatory requirements.
• Responsible gaming: To monitor your playing habits and help prevent problem gaming.

4. Data Storage and Security

Ensuring the security of your information is one of our highest responsibilities. 99ld uses internationally standard SSL (Secure Socket Layer) encryption technology, which keeps data transmission between your browser and our servers secure.

4.1 Technical Security Measures

• All personal and financial information is stored in encrypted form
• Secure server infrastructure subject to regular auditing
• Firewall and anti-intrusion systems to prevent unauthorized access
• User passwords are never stored directly — they are kept in hashed format

4.2 Administrative Security Measures

• Only authorized staff can access your information
• Staff receive privacy training
• Every system access log is recorded and monitored
• Regular security assessments are conducted

While we strive to ensure the highest level of security, no internet-based system is 100% secure. We therefore ask that you keep your account password confidential and notify us immediately in the event of any unauthorized use.

5. Disclosure and Sharing of Information

99ld never sells your personal information to third parties for commercial purposes. However, certain information may be shared in the following circumstances:

5.1 Service Providers

Necessary information may be shared with trusted partners who provide payment processing, identity verification, and technical support on our behalf. These partners operate under strict confidentiality agreements and may use the information received only for the specified purpose.

5.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, a lawful request from a government authority, or a legal requirement.

5.3 Fraud Prevention

Information may be shared with relevant authorities when required for anti-money laundering, fraud detection, or investigation of other illegal activity.

5.4 Business Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity. You will be notified in advance in such cases, and assurance will be given that the same privacy protections will be maintained.

6. Cookie Policy

Cookies are small text files stored in your browser. 99ld uses cookies for the following purposes:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — they are required to maintain login sessions, ensure security, and deliver core services. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences and provide a personalized experience.

6.3 Analytical Cookies

These cookies are used to understand usage patterns on our platform. This information helps improve the quality of our service.

You can control or delete cookies from your browser settings. However, disabling cookies may limit some functionality of the platform.

7. Your Rights

You have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: The right to request correction if your information is inaccurate or incomplete.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to object to the processing of your information in some cases.
• Right to data portability: The right to receive your information in a structured format.

To exercise these rights or to find out more, please contact our support team. We are obliged to respond to your request within a legally appropriate timeframe. Please note that some information may need to be retained for legal obligations or fraud prevention reasons.

8. Data Retention Period

We retain your information only for as long as it is necessary:

• For active accounts, for the entire duration the account remains active
• Even after an account is closed, some information may be retained for the applicable period due to legal obligations
• Financial transaction records are retained for a specific period as required by law
• Fraud prevention-related information may be retained based on security requirements

9. Protection of Minors

99ld is for users aged 21 and above only. We do not intentionally collect information from any minor. If we become aware that someone under the age of 21 is using our platform, we will immediately suspend their account and properly delete the information collected.

If a parent or guardian suspects that their child is using our platform, please contact us immediately.

10. International Data Transfers

In some cases, your information may be processed outside Bangladesh. In such cases, we ensure that the transferred information does not fall below the protection standards described in this Policy at any stage. We only share information with entities that are committed to maintaining appropriate privacy and security standards.

11. Policy Changes

We reserve the right to update this Privacy Policy at any time. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after the date of any change will be considered as your consent to the revised policy.

The date of the last update will always be noted at the top of this page. We recommend that you review this Policy regularly.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. Our team provides assistance in both Bengali and English: